getting tired!

ALGHEMIST

Üye
Katılım
20 May 2022
Mesajlar
50
Puanları
18
Dear all Rise online team, worker's i understand your all busy and all, but this is really pissing me right off, i have been trying to communicate or get in contact with a GM or least somebody that speaks English. As i know searching for support or a little help is like impossible in this server, i have just started playing this server 3weeks, and having problems from your own system is not something i am in control with Plus not getting help whatsoever, asked and asked for support for over 7days, send text msg on Rise Online Discord doesn't even work, sending a msg to one of your management team reply like 1 word after when i type my problems, then reply 1 word then disppear for weeks.

like WTF is this please?

i payed for NFT Roco, bought a Rental Pet call Draco' for 7days, payed for it and sign with datemask, connected to my in-game account, see the Pet Draco on my own NFT profile from in-game, yet i haven't been able to even right click or activated it.

then asking for support for days & days then become a week, now pet is over and i didn't even get to use it?

are you really gonna do this to a customer when there's Obviously something blocking me from using and yet payed for something that i cannot use?
 

Justice

Yönetici
Game Designer
Katılım
23 Kas 2020
Mesajlar
422
Puanları
93
Hey Alghemist,

I'm really sorry to hear that. I don't know if you've contacted our support agents or used the right way. Can you please contact with Digital on our Discord channel? I informed him about the experience you had. He'll do his best to recover your loss. You're always welcome to send me PMs and ask for help, but note that I'm not always online on the forum. So just keep that in mind if you need help and if it's an emergancy please contact our mods or team members on Discord. They'll gladly help.
 

ALGHEMIST

Üye
Katılım
20 May 2022
Mesajlar
50
Puanları
18
Hey Alghemist,

I'm really sorry to hear that. I don't know if you've contacted our support agents or used the right way. Can you please contact with Digital on our Discord channel? I informed him about the experience you had. He'll do his best to recover your loss. You're always welcome to send me PMs and ask for help, but note that I'm not always online on the forum. So just keep that in mind if you need help and if it's an emergancy please contact our mods or team members on Discord. They'll gladly help.
that's exactly the guy who give me 1 word msg, and disappeared on me, no help whatsoever even when i screenshot him proof!
 

creeper

Üye
Katılım
3 May 2022
Mesajlar
33
Puanları
8
Yeah the en support is nil, like today i see on discord

Justice — Today at 4:04 PM
Hi guys, I'll be accepting questions in En in a few minutes.

But again I have no permission to speak in discord, someone keeps blocking English ppl, we're just trying to help rise online from our side but they apparently they don't care about us, no biggie, it is what it is.
 

thedarga

Üye
Katılım
14 May 2022
Mesajlar
172
Puanları
28
dont we all...''getting tired'' i dont (ever) want to hear '' early access '' word ever again :) lol
 

JaxSui

J
Hi,

In this broadcast nobody could speak. Everyone type their questions. Firstly Justice answered Turkish players questions and after that they opened new room. Then English speakers asked their questions. Then Justice answered their questions.
Yeah the en support is nil, like today i see on discord

Justice — Today at 4:04 PM
Hi guys, I'll be accepting questions in En in a few minutes.

But again I have no permission to speak in discord, someone keeps blocking English ppl, we're just trying to help rise online from our side but they apparently they don't care about us, no biggie, it is what it is.
 
Moderatör tarafında düzenlendi:

creeper

Üye
Katılım
3 May 2022
Mesajlar
33
Puanları
8
Hi,

In this broadcast nobody could speak. Everyone type their questions. Firstly Justice answered Turkish players questions and after that they opened new room. Then English speakers asked their questions. Then Justice answered their questions.
What are you talking about? I can't type or speak, where Justice said ask questions there are no questions, why do you think that is lol.
 

Şu anda bu konu'yu okuyan kullanıcılar

Üst Alt