Hi,
I hope your problem will be fixed soon and you will have a pleasant gaming experience.
Have you created a support ticket on the Discord channel or the
Website ?
Website: After logging into your account, you can open a support request by entering the support section.
Discord: After entering the discord channel, you can create a ticket in the section in the forwarding from the correspondence channels, You can open a correspondence room by clicking the create ticket. You can forward your problem to the support team by writing here